Booking Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive our services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago or even recently in some cases.  Since the services are reserved for you personally this is why we have this in place.

An appointment deposit can be paid at the time of your booking or up to two days beforehand. If you are booking using our online booking system we will call you to confirm your appointment prior to coming in and get your credit card details to process your payment towards your services.

If a deposit is not paid at least 48 hours before your appointment, we have the right to cancel the appointment.

Your booking deposit will be applied towards your service(s).

Why do we require a Booking Deposit?

Due to the high demand of bookings we need to guarantee clients will show up on the day and time of their appointment.

The deposit towards your service is:

New Client Booking Deposit $50.00*
Returning Client Booking Deposit $50.00

Is the deposit used towards my visit?

Yes. Your booking deposit will be used towards your services on the day of your appointment.

Can I rollover my booking deposit for future bookings?

Yes! Each of our clients have their own record in our booking system that includes their booking history and once the booking deposit is paid, it is recorded into the account. So, if you prefer, you may keep the deposit on your account to secure future bookings.

Our cancellation policy still applies for less than 24 hours notice

How do I pay my booking deposit?

One of our customer care team will contact you to confirm your appointment and will take care of your booking deposit at the time.

*Deposits are non-refundable

“NO SHOWS and Cancellations”

– Less than 24-hour notice will result in a charge equal to 75% of the reserved service amount.

– “NO SHOWS” will be charged 100% of the reserved service amount.