Term & Conditions

TERMS OF SERVICE

We are a New Zealand owned and operated business. All transactions are billed in NZ dollars.

The name that appears on your credit card statement will be Ministry of Hair.

The following terms and conditions govern the use of the Ministry of Hair online service including shopping and participation in promotions run by Ministry of Hair. You can access this Agreement at any time from the bottom of any page on the site.

Purchasing from Ministry of Hair

Shop at Ministry of Hair gives customers convenient, quick, easy and secure shopping.

Ministry Of Hair is a site Hosted by The Web Company. All TWC stores are backed by an SSL certificate.

Products displayed on this site can be purchased using a secure online Mastercard or Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.

You will be asked to register as a member of Shop Ministry Of Hair. Your shopping address details will be filed saving you the effort of entering these details each time you checkout. If you do not want to register as a member you will still be able to make a purchase. Your personal details and postal address will not be saved and you will not receive promotional communications.

Pricing

All prices are in New Zealand dollars (NZ$) and other than in New Zealand, exclude local taxes.

All prices are correct at time of publication; however, we reserve the right to alter prices for any reason.

Use of Ministry of Hair by you

Your right to use this website is personal to you. You may not authorize others to use this website and you are responsible for your own use of this website.

You may not download, modify, transmit, or otherwise use any material from this website for public or commercial purposes.

This website content, information, and advice are free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

You agree not to disrupt, modify or interfere with this website or its associated software, hardware and servers in any way and you agree not to impede or interfere with others’ use of this website. You further agree not to alter or tamper with any information or materials on, or associated with, Ministry Of Hair/or this website.

Copyright and patent

The copyright and other intellectual property rights in the material contained in this website are protected by Ministry of Hair. Any reproduction or use of any of the contents of this website without the express written consent of Ministry of Hair is prohibited.

Disclaimer

The information contained in this website has been prepared solely for the purpose of providing information about Ministry of Hair and the services and products they offer. Ministry of Hair reserves the right to change, delete or move any of the material on this website at any time without notice.

Ministry of Hair shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Governing Law

These Terms of Service shall be governed and construed in accordance with the laws of New Zealand.

Customer Services Contact Details

Please email any questions or feedback to info@ministryofhair.co.nz

Credit Card Security Policy

Ministry of Hair uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

Payments are processed in real-time.

Ministry of Hair does not have access to your full card number, this credit card payment is secured by DPS.

DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre.

DPS Payment Express Software is certified with over 200 banks globally.

Visit www.paymentexpress.com for more info on online credit card payments.

Returns Policy
Refund Policy for Online Purchases

Please choose carefully as we do not refund unless your items are faulty.
We are happy to exchange your items at our salon at Ground Floor, Heritage Hotel, 35 Hobson Street, within 7 days of the date you received your order, with proof of purchase, providing the items are in their original condition.
If the items are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
If you cannot get to our Auckland City salon and need to return a faulty item please contact info@ministryofhair.co.nz and we will arrange return postage.
Can I return a gift I received?
You can exchange a gift providing you return it within 7 days of the date you received your item and you have the original receipt.
Can I exchange an item?
We are happy to exchange your goods within 7 days of you receiving your item, with proof of purchase, providing the goods are in their original condition.
How do I return an item?
Goods bought online can be returned by post or at our Auckland City salon at: Ground Floor, Heritage Hotel, 35 Hobson Street
Gift Cards
Gift cards cannot be returned or redeemed for cash. Any unused value on the gift card expires 1 year after date of issue.
Please treat you gift card as cash; it cannot be replaced if lost or stolen.
If you purchased a Gift Card online and it has not arrived, please contact the Ministry of Hairteam on info@ministryofhair.co.nz.
Items returned that are not in original condition or outside the 7 day timeframe
Unfortunately, with the exception of faulty items, we are unable to accept items returned that are not in their original condition or returned after 7 days of you receiving your item. Our team will contact the purchaser to discuss if you would like the items to be returned to you. Any items returned under these circumstances may incur a cost to get the items to you and we will discuss this with you when our team make contact to return the items to you.
Original condition includes having all tags, packaging, etc returned with the items.

Delivery Times

Delivery will take approximately 5 business days, and a signature will be required upon delivery unless you have stated otherwise.

For North Island

  • If the purchase is less than $80 customer has to pay $10 as a shipping fee.
  • If the purchase is $81 or more then customer will not pay any shipping fee.

For South Island

  • If the purchase is less than $80 customer has to pay $15 as a shipping fee.
  • If the purchase is $81 or more then customer will not pay any shipping fee